IOA 2023 Conference Schedule Day 1

 Day 1 | Monday, 3 April

6:00 – 8:00 AM PT    

Early Bird Activities

Pilates at 6:30-7:00 AM in Blakely.

7:00  – 8:00 AM PT

Breakfast and Coffee Talk | Grand Ballroom

Join your colleagues for topical discussions each day.

8:00 - 8:30 AM PT

Break

8:30 – 9:00 AM PT 

Welcome/Conference Open | Grand Ballroom 

9:00 – 10:00 AM PT 

Roundtable Discussions | Grand Ballroom

Start the conference by meeting people and sharing new ideas on a variety of hot topics relevant to the ombuds profession, including the use of social media, strategic outreach, navigating leadership challenges, and reporting. Hop from topic to topic (and table to table) for four 15-minute roundtable discussions.

10:00 – 11:15 AM PT

Keynote: Amy Gallo | Grand Ballroom

Turning Challenging Interactions into Productive Change

We all want to get along with the people we work with — but it seems like some people make it particularly hard to do so. And for the Ombuds, it’s imperative that we can successfully navigate challenging colleagues, particularly when surfacing systemic issues and opportunities for change.  In this talk, you’ll learn about eight familiar types of challenging colleagues (including the insecure boss, the pessimist, the know-it-all, and the biased coworker), why they behave the way they do, and strategies for working constructively with each one. No matter who you’re dealing with, Gallo provides the compassion, encouragement, and tools you need to prevail on your terms – and make change along the way.

11:15 – 11:30 AM PT

Break

11:30 AM — 12:30 PM PT 

 Session Block 1

Session 1A | Ombuds “Pinspiration” and Change Agent in the Tech Sector: Introduction to the Pinterest Ombuds Program | Cascade 1

Donna Douglass Williams, JD, CO-OP®, Christine Deputy, Teresa Ralicki, CO-OP®, Shawday Berstler, Amira Day Dallafior, JD, Patty Lee, JD, Kishorn Henry-Walker

Session 1B | A Novel Idea For Reengaging Those In Conflict | Pike

Pete Alexander, PhD

Session 1C | The Humility Project: Thinking of Our Ombuds' Selves Less | Pine

Tessa Byer, CO-OP®

Session 1D | Try Again: Reengaging with Games in Ombuds Marketing and Practice | Vashon

David Schwartz, PhD, CO-OP®

12:30 – 2:00 PM PT

Networking Lunch | Grand Ballroom

Newcomer Lunch: First-Time Attendees & New Members Welcome | Fifth Avenue

2:00 — 3:00 PM PT

Session Block 2

Session 2A | Creating Our Own User Manuals: Ombudsing With Neurodiversity in Mind | Cascade I

Israela Brill-Cass, JD

Session 2B | Being a change agent for Diversity and Inclusion using data and Change Management Methodology  | Pike

Alexandre St-Jean, Lianna Ferran & Stephanie Kim

Session 2C | Transforming Tolerance into Belonging  | Pine

Kimberly Howard

Session 2D | Moral Conflict: Creating Dialogue Across Values and Beliefs | Vashon

John Howard, PhD

Session 2E | Ombuds Bringing Change: Stories Across Continents and Sectors | Cascade II

Wiktoria Maslowska

 3:00 — 3:30 PM PT

3:30 — 4:30 PM PT

Sector Meetings 

Academic | Cascade I

International | Pine

Corporate | Pike

Government | Cascade II

K-12 | Vashon

Open | Ballroom

4:30 — 5:15 PM PT

5:15 — 6:30 PM PT

6:30 — 8:00 PM PT

8:00 PM PT