OA 2024 Conference Schedule
Schedule-At-A-Glance
The IOA Conference Planning Committee is excited to produce an in-person program for #IOA2024. We encourage you to take a moment to review the schedule-at-a-glance and detailed session descriptions.
Preconference Workshops
Saturday | 16 March
Sunday | 17 March
Monday | 18 March
6:00 AM – 7:00 PM
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Registration Desk Hours | White River Registration
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6:30 AM – 7:00 AM
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Early Morning Activities (Run, Pilates) |
7:00 AM – 8:30 AM
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Breakfast Buffet | White River Foyer |
8:30 AM – 9:00 AM
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Break | White River Foyer
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9:00 AM – 10:00 AM
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Welcome and Round Table Discussions | White River E-F
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10:00 AM – 11:00 AM
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Keynote: Khaliah O. Guillory | White River E-F
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11:00 AM – 11:15 AM
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Break | White River Foyer
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11:15 AM – 12:00 PM
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Mary Rowe Keynote | White River E-F
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12:00 – 1:15 PM
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Lunch Buffet | White River Foyer
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1:15 PM – 2:15 PM |
Concurrent Session Block 1
CS1A: Staying With and Embracing Conflict: Moving from Triage to Long-Term Recovery | White River C-D
William Austin
CS 1B: The Usual Suspects 2.0 | White River G-H
Roy Baroff, Geetha Ravindra, Brian Bloch, and Elisa Enriquez
CS 1C: Using Positive Psychology to Help Ombuds – and Our Visitors and Organizations- Flourish! | White River I-J
Julie Muroff
CS 1D: Failure, Self-Reflection, and Accountability in Ombudsing | White River B
Brian Green
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2:15 PM – 2:30 PM |
Break | White River Foyer
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2:30 PM – 3:30 PM |
Concurrent Session Block 2
CS 2A: Increase Diversity, Equity, and Inclusion with Storytelling | White River C-D
Shannon Peel
CS 2B: Getting Unstuck from Ombuds Data Collection and Analysis: Seven Simple Principles | White River G-H
Lisa Yamagata-Lynch and Bina Patel
CS 2C: An Introduction to Powerful Non-Defensive Communication (PNDC) for Ombuds | White River I-J
Melinda Gehris and Lauren Adams
CS 2D: Facilitation Skills-Builder | White River B
Frieda Hoffman
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3:30 PM – 4:30 PM |
Sector Meetings
Academic Sector Meeting | White River C-D
Government/Federal Sector Meeting | Room 201-2
Corporate Sector Meeting | White River I-J
K-12 Sector Meeting | Room 207
International Sector Meeting | Room 208
Open/Unhosted Sector Meeting | Room 209
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3:30 PM – 4:00 PM |
Break | White River Foyer
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4:00 PM – 5:00 PM |
Special Topic Discussion: Impacts of Global Events | White River G-H
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4:00 PM – 5:00 PM |
Afternoon Snack Sessions | White River E-F
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5:00 PM – 5:45 PM |
End-of-Day Learning Circles | White River E-F
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5:45 PM – 6:00 PM |
Break | White River Foyer
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6:00 PM – 6:45 PM |
Ombuds Stories | White River C-D
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7:30 PM |
Dinner with an Expert
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Tuesday | 19 March
6:30 AM – 6:00 PM
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Registration Desk Hours | White River Registration |
6:30 AM – 7:00 AM
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Early Morning Activities (Run, Pilates)
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7:00 AM – 8:00 AM
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Breakfast Buffet | White River Foyer
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8:00 AM – 8:30 AM |
Break | White River Foyer
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8:30 AM – 9:30 AM |
Keynote: Adar Cohen | White River E-F
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9:30 AM – 10:30 AM |
Practice Edge/Undebate | White River E-F
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10:30 AM – 11:00 AM |
CO-OP Panel Session | White River E-F
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10:45 AM – 11:00 AM |
Break | White River Foyer
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11:00 AM – 12:00 PM |
TBD |
12:00 PM – 1:00 PM |
Lunch Buffet
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12:00 PM – 1:00 PM |
Volunteer Luncheon and Scholarships
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1:30 PM – 2:30 PM |
Concurrent Session Block 3
CS 3A: Salaries, Systemic Change, and DEIB – Implications from IOA Compensation and Practice Data | White River C-D
Jennifer Schneider, Mary Rowe, Timothy Hedeen, and Hector Escalante
CS 3B: Leveraging Cultural Diversity: Identifying, Resolving and Preventing Cultural Conflicts | White River G-H
Qinhui Jiang and Balint Balassa
CS 3C: Pandora's Box or Powerful Tool? Befriending Emotions in Ombuds Practice | White River I-J
Tracey Brant
CS 3D: Putting Aside Neutrality: When an Ombuds Needs to Advocate for IOA Compliance | White River B
Chuck Doran, Tom A. Kosakowski, and Charmhee Kim
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2:30 PM – 2:45 PM |
Break | White River Foyer
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2:45 PM – 3:45 PM |
Concurrent Session Block 4
CS 4A: The New Ombuds in Your Office: What You Think They Need to Know and What They Think They Need to Know | White River C-D
Marsha Baum and Ronnie Thomson
CS 4B: Advocating for Your Office | White River G-H
Ellen Miller, Sarah Klaper, and Mark Patterson
CS 4C: The Spiral of Conflict: Finding Connectedness through the Darkness and Isolation of Being in Conflict | White River I-J
Neal Powless
CS 4D: Neuroscience, Ombud's Practice, and Scared Brains | White River B
Francisco Espejo
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3:45 PM – 4:15 PM |
Break | Lounge
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4:15 PM – 5:15 PM |
Concurrent Session Block 5
CS 5A: Connected...at Arm's Length – Ombuds, Organizational Leaders, and Human Resources | White River C-D
Stacy Rouse
CS 5B: Enhancing Visitor's Engagement: What Are the Vital Functions of Ombud Office Websites? | White River G-H
Sara Kim, Heidi von Harscher, Ruthy Kohorn Rosenberg, and Chuck Sloane
CS 5C: Introduction to Research for All Ombuds: What and Why We Need to Know | White River I-J
Julie Muroff and Shannon Burton
CS 5D: Adding Value-Expanding the Pie beyond the Numbers: Making the Case for Organizational Ombuds' Continued Fiscal and Operational Utility in Challenging Times | White River B
Kevin Linder
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5:00 PM – 6:00 PM |
Experience on Display | White River Foyer |
5:15 PM – 5:45 PM |
Learning Circles | White River E-F |
5:45 PM – 7:30 PM |
Movie Night: Star Wars and Conflict Resolution | White River E-F
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7:30 PM – 11:00 PM |
Offsite Events
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Wednesday | 20 March
6:00 AM – 12:00 PM
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Registration Desk Hours | White River Registration |
6:30 AM – 7:00 AM
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Early Morning Activities (Run, Pilates) |
8:00 AM – 9:00 AM
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Breakfast Buffet with the Board
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8:45 AM – 9:00 AM
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Break | White River Foyer
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9:00 AM – 10:00 AM
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Concurrent Sessions 6
CS 6A: Teaching Resilience through an Ombuds Lens | White River C-D
Michael Steinberg
CS 6B: Supercharge your Ombuds Practice | White River G-H
Cindy Mazur
CS 6C: Defensive Communication and Threats to Identity: Reshaping Our Communication Choices | White River I-J
Laura Umphrey
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10:00 AM – 10:15 AM
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Break | White River Foyer |
10:15 AM – 11:45 AM
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Mentoring Event | Room 204-205
Discussion Groups | White River E-F
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11:45 AM – 12:00 PM
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Break | White River Foyer
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12:00 PM – 12:45 PM
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JIOA Panel | White River C-D
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12:45 PM – 2:00 PM
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Closing | White River E-F
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