Registration Open | White River Registration

 Pre-Conference Workshop: 3Practice Circles | Room 101-2

Jim Henderson and Jim Hancock

 Pre-Conference Workshop: The Trust Catalyst - Ombuds Strategies for Building Belonging | Room 103-4

Kim Nakiya Howard

Registration Open | White River Registration

Pre-Conference Workshop: Adult Mental Health First Aid Certification | Room 103-4

LaToya Burdiss

 Pre-Conference Workshop: 3Practice Circles Continued | Room 101-2

Jim Henderson and Jim Hancock

Pre-Conference Workshop: Play, Simulate, Reflect: A Guide for Deep Group Facilitation | Room 101-2

Jennifer Mahony

Main Conference Begins

6:00 PM – 6:30 PM 

New Attendee Meet and Greet | White River E-F

6:30 PM – 8:00 PM 

Welcome Reception | White River E-F

 6:00 AM – 7:00 PM 

6:30 AM – 7:00 AM 

7:00 AM – 8:30 AM

8:30 AM – 9:00 AM 

Break | White River Foyer

9:00 AM – 10:00 AM 

Welcome and Round Table Discussions | White River E-F

10:00 AM – 11:00 AM

Keynote: Khaliah O. Guillory | White River E-F

11:00 AM – 11:15 AM

Break | White River Foyer

11:15 AM – 12:00 PM

Mary Rowe Keynote | White River E-F

12:00 – 1:15 PM

Lunch Buffet | White River Foyer

Concurrent Session Block 1 

CS1A: Staying With and Embracing Conflict: Moving from Triage to Long-Term Recovery | White River C-D

William Austin

CS 1B: The Usual Suspects 2.0 | White River G-H

Roy Baroff, Geetha Ravindra, Brian Bloch, and Elisa Enriquez

CS 1C: Using Positive Psychology to Help Ombuds – and Our Visitors and Organizations- Flourish! | White River I-J

Julie Muroff

CS 1D: Failure, Self-Reflection, and Accountability in Ombudsing | White River B

 Brian Green

Break | White River Foyer

Concurrent Session Block 2 

CS 2A: Increase Diversity, Equity, and Inclusion with Storytelling | White River C-D

Shannon Peel

CS 2B: Getting Unstuck from Ombuds Data Collection and Analysis: Seven Simple Principles | White River G-H

Lisa Yamagata-Lynch and Bina Patel

CS 2C: An Introduction to Powerful Non-Defensive Communication (PNDC)  for Ombuds | White River I-J

Melinda Gehris and Lauren Adams

CS 2D: Facilitation Skills-Builder | White River B

 Frieda Hoffman

Sector Meetings

 Academic Sector Meeting | White River C-D

Government/Federal Sector Meeting | Room 201-2

Corporate Sector Meeting | White River I-J

K-12 Sector Meeting | Room 207

International Sector Meeting | Room 208

Open/Unhosted Sector Meeting | Room 209

Break | White River Foyer

Special Topic Discussion: Impacts of Global Events | White River G-H

Afternoon Snack Sessions | White River E-F

End-of-Day Learning Circles | White River E-F

Break | White River Foyer

Ombuds Stories | White River C-D

Dinner with an Expert

6:30 AM – 6:00 PM 

6:30 AM – 7:00 AM 

Early Morning Activities (Run, Pilates)

7:00 AM – 8:00 AM  

Breakfast Buffet | White River Foyer

Break | White River Foyer

Keynote: Adar Cohen | White River E-F

Practice Edge/Undebate | White River E-F

CO-OP Panel Session | White River E-F

Break | White River Foyer

Lunch Buffet

Volunteer Luncheon and Scholarships

Concurrent Session Block 3 

CS 3A: Salaries, Systemic Change, and DEIB – Implications from IOA Compensation and Practice Data | White River C-D

Jennifer Schneider, Mary Rowe, Timothy Hedeen, and Hector Escalante

CS 3B: Leveraging Cultural Diversity: Identifying, Resolving and Preventing Cultural Conflicts | White River G-H

Qinhui Jiang and Balint Balassa

CS 3C: Pandora's Box or Powerful Tool? Befriending Emotions in Ombuds Practice | White River I-J

Tracey Brant

CS 3D: Putting Aside Neutrality: When an Ombuds Needs to Advocate for IOA Compliance | White River B

Chuck Doran, Tom A. Kosakowski, and Charmhee Kim

Break | White River Foyer

Concurrent Session Block 4 

CS 4A: The New Ombuds in Your Office: What You Think They Need to Know and What They Think They Need to Know | White River C-D

Marsha Baum and Ronnie Thomson

CS 4B: Advocating for Your Office | White River G-H

Ellen Miller, Sarah Klaper, and Mark Patterson

CS 4C: The Spiral of Conflict: Finding Connectedness through the Darkness and Isolation of Being in Conflict | White River I-J

Neal Powless

CS 4D: Neuroscience, Ombud's Practice, and Scared Brains | White River B

Francisco Espejo

Break | Lounge

Concurrent Session Block 5 

CS 5A: Connected...at Arm's Length – Ombuds, Organizational Leaders, and Human Resources | White River C-D

Stacy Rouse

CS 5B: Enhancing Visitor's Engagement: What Are the Vital Functions of Ombud Office Websites? | White River G-H

Sara Kim, Heidi von Harscher, Ruthy Kohorn Rosenberg, and Chuck Sloane

CS 5C: Introduction to Research for All Ombuds: What and Why We Need to Know | White River I-J

Julie Muroff and Shannon Burton

CS 5D: Adding Value-Expanding the Pie beyond the Numbers: Making the Case for Organizational Ombuds' Continued Fiscal and Operational Utility in Challenging Times | White River B

Kevin Linder

Movie Night: Star Wars and Conflict Resolution | White River E-F

Offsite Events

6:00 AM – 12:00 PM 

6:30 AM – 7:00 AM

8:00 AM – 9:00 AM

Breakfast Buffet with the Board

8:45 AM – 9:00 AM

Break | White River Foyer

9:00 AM – 10:00 AM 

Concurrent Sessions 6 

CS 6A: Teaching Resilience through an Ombuds Lens | White River C-D

Michael Steinberg

CS 6B: Supercharge your Ombuds Practice  | White River G-H

Cindy Mazur

CS 6C: Defensive Communication and Threats to Identity: Reshaping Our Communication Choices | White River I-J

Laura Umphrey

10:00 AM – 10:15 AM

10:15 AM – 11:45 AM 

Mentoring Event | Room 204-205

Discussion Groups | White River E-F

11:45 AM – 12:00 PM 

Break | White River Foyer

12:00 PM – 12:45 PM 

JIOA Panel | White River C-D

12:45 PM – 2:00 PM

Closing | White River E-F