IOA 2020 Conference Schedule


We are excited to share this conference overview with you and we look forward to three days of learning and connection in Portland. You'll see that we have woven the conference theme, Vision 2020: Innovation, Importance, and Integrity in Ombuds Work, into each day's conference offerings. In response to participant feedback from previous years, we have also extended opportunities for structured networking in addition to the traditional sector networking time. Also in response to participant feedback, you will see concurrent sessions categorized as "emerging," "established," or "experienced" level - this indicates the baseline level of content for each session, as specified by presenters.

We have great keynote speakers, plenary events, and pre-conference sessions in the works, including thought leaders from industry, education and our ombuds community. Look for an announcement in early 2020 with information about these speakers alongside detailed session and plenary descriptions. Leading up to the conference we will also be sharing innovations in how we network and connect with each other in Portland.

See you in Oregon,
IOA 2020 Programming Committee

Main Conference


Please note the conference schedule is subject to change.

Monday, 30 March 2020

Innovation Developing new skills, techniques, and perspectives to push ombuds work forward

8:30 AM – 9:30 AM Opening Experience
9:30 AM – 10:30 AM Mary Rowe Honorary Keynote Address: To Be Announced
10:30 AM – 11:00 AM Networking Prompt & Break
11:00 AM – 12:10 PM Concurrent Session Block 1


  Monday, Concurrent Session Block One Presenter Level
1 A Ombuds Guide: When Visitor Concerns Include DMs, Subtweets, or Going Viral Breanne Taylor Emerging
1 B Ombuds Service Database Design, Analysis, & Visualization Lisa Yamagata-Lynch Emerging
1 C Breaking in & Breaking Out: Opening a New Ombuds Office as an Outsider Amanda Dean, Reese Ramos, Mark Patterson, Tom Kosakowski Emerging
1 D Tetris vs. Minecraft: Reimagining the Ombuds Role in "New Power" Dynamics Shannon Lynn Burton Established
1 E Circle Process Innovations: Ombuds Tools for Evolved Facilitation, Mediation, & Inclusive Institutional Policy David Noganosh, Andrea Pacheco, Robert Harper Established
1 F The Four Questions Every Ombuds Should Ask Peter Armijo Experienced


12:10 PM – 1:40 PM Volunteer Recognition Lunch for All Attendees
1:40 PM – 2:50 PM Concurrent Session Block 2


  Monday, Concurrent Session Block Two Presenter Level
2 A The Future of Organizations: Is There a Role for Ombuds? Rita Callahan, Mary Conger Emerging
2 B Fairy Tale Fishbowl  Adam Barak Kleinberger, Teresa Ralicki  Established
2 C Enhancing Access, Partnerships & Outreach Through Innovative Technologies Paula Couselo-Findikoglu, Bruce MacAllister  Established
2 D Lessons from Negotiated Classrooms:
Managing Clap-Back Culture
Israela Brill-Cass Established
2 E The Meeting Game — An Interactive, Artistic & Creative Method of Facilitating Difficult Conversations Don Greenstein, Caroline Woolard Established
2 F A Multi-Modal Model for Resolving Conflict in Organizations
S. Michael Hare Established


2:50 PM – 3:00 PM Break
3:00 PM – 4:20 PM Plenary Session: To Be Announced
4: 20 PM – 4:30 PM Break
4:30 PM Structured Networking Groups
5:30 PM  Experience: On Display Gallery Opening
Evening Optional "No Host" Themed Dinner Groups

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Tuesday, 31 March 2020

Importance - Honoring and exploring the power of the ombuds role for individuals and organizations

8:30 AM – 8:45 AM Opening Experience
8:45 AM – 9:45 AM Keynote Address: To Be Announced
9:45 AM – 10:15 AM Networking Break
10:15 AM – 11:25 AM Concurrent Session Block 3


  Tuesday, Concurrent Session Block Three Presenter Level
3 A Addressing Abusive Conduct, Including Sexual Harassment, as an Ombudsman Gabrielle Kluck, Tjitske DeJong  Emerging
3 B Elevating Leadership: How Ombuds Can Improve Organizations through Developing Leaders  Caroline Adams, Caitlin Hendrickson Emerging
3 C The NASA Ombuds Challenge: From Tragedy to Strategy Xaivian Raymond, Brandi Quam, Pete Wilczynski Established
3 D Ombuds as Sources of Help & Hope: Compassionately Exploring the Complexities of Campus Death by Suicide Katherine Greenwood, Kevin Coonrod
3 E Dealing with Student Issues on a National & on an Institutional Basis: Reconciling the Irreconcilable?
Josef Leidenfrost, Natalie Sharpe
3 F Beyond Conflict: Ombuds as Advocates for Systemic Change Sara Thacker, Julia Horvath Experienced


11:25 AM – 1:00 PM Networking Lunch for All Attendees | Newcomers Lunch (RSVP Required) 
1:00 PM – 2:10 PM Concurrent Session Block 4


  Tuesday, Concurrent Session Block Four Presenter Level
4 A What Would a New Ombuds Do? Navigating Ethical Principle Dilemmas Shreya Trivedi, Ronnie Thomson, Melissa Connell, Linda Falkson, David Michael, Dolores Gomez-Moran Emerging
4 B Strategies for Addressing Title IX & Sexual Harassment Concerns with Visitors Christina Sabee Emerging
4 C The Ombuds Dilemma: Can We Impact Systemic Oppression & Inequality While Remaining a Designated Neutral? DeShaunta Johnson Emerging
4 D Active Bystanders Training: Building a Culture of Allyship in Your Workplace Daniel Cantor Yalowitz, Tatyana Fertelmeyster
4 E Expanding Ombuds Programs Internationally: Findings of 20 Field Vice Presidents - What do they think?
Sophia Qiao, Charmhee Kim, Sam Zhou, Rachel Liu
4 F Something Wicked This Way Comes: Corrupt Leadership, the Ombuds, & the Tragedy of Macbeth David Rasch


2:10 PM – 2:20 PM Break
2:20 PM – 3:20 PM Sector-Based Networking or Structured Networking Groups
3:20 PM – 3:30 PM Break
3:30 PM – 5:30 PM IOA Board Town Hall & Annual Business Meeting
5:30 PM Cocktail Hour & Pecha Kucha Experience


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Wednesday, 1 April 2020

Integrity - Practicing as ethical ombuds and developing ourselves and others as authentic professionals

8:30 AM – 8:45 AM Opening Experience
8:45 AM – 10:00 AM Plenary Session: To Be Announced
10:00 AM – 10:30 AM Networking Break
10:30 AM – 11:40 AM Concurrent Session Block 5


  Wednesday, Concurrent Session Block Five Presenter Level
5 A Cultivating Trust in the Workplace Kim Axelrod, Shandell Sosna Emerging
5 B Wellness for Practitioners Nolan Kagetsu Emerging
5 C Confronting Imminent Risk: Considering Exceptions to Confidentiality Ryan Smith Emerging
5 D Supervision for Ombuds: Growing the Profession Through Supportive, Ethical, Reflective Practice Fred Wright, David Miller Established
5 E The Use & Misuse of Apology, Forgiveness & Reconciliation for Conflict Coaches
Peter Robinson Established
5 F Walking the Tightrope: Managing Boundaries & Tensions Judi Segall, Courtney N. Wright Established


11:40 AM – 12:40 PM Lunch Break (On Your Own)
12:40 PM –1:50 PM Concurrent Session Block 6


  Wednesday, Concurrent Session Block Six Presenter Level
6 A Conflict Transformation: A Model for Understanding Visitors' Conflict Experience & Maintaining Ombuds’ Emotional Balance & Neutrality Kristine Paranica Emerging
6 B Tactical Empathy & the Ombuds Function Amarah Khan Emerging
6 C Psychological Barriers to Mediation: Dealing with the Traumatizing Effects of Workplace Conflicts  Balissa Balint Established 
6 D Ombuds: The Authenticity Paradox Thomas Griffin, D.A. Graham Established
6 E Robust Evaluation: "Not Your Standard Survey"
William Hall, Mary Chavez Rudolph, Sigal Shoham Established
6 F The Delicate Dance Bill Maurer, Carolyn Esposito, Lauren Marx Experienced


1:50 PM – 2:10 PM Final Networking Break
2:10 PM –3:10 PM Keynote Address: To Be Announced
3:10 PM – 3:30 PM Conference Closing Experience

Learn more about our past conferences by reviewing the programs below.