OA 2024 Conference Schedule

Schedule-At-A-Glance

The IOA Conference Planning Committee is excited to produce an in-person program for #IOA2024. We encourage you to take a moment to review the schedule-at-a-glance and detailed session descriptions. 

 Saturday | Sunday | Monday | Tuesday | Wednesday

 


 

Preconference Workshops 

Saturday | 16 March

6:30 AM – 12:00 PM 

Registration Open | White River Registration

8:30 AM – 5:00 PM 

 Pre-Conference Workshop: 3Practice CirclesRoom 101-2

Jim Henderson and Jim Hancock

1:00 PM – 5:00 PM 

 Pre-Conference Workshop: The Trust Catalyst - Ombuds Strategies for Building BelongingRoom 103-4

Kim Nakiya Howard

 

 Sunday | 17 March

1:00 PM – 5:00 PM 

Registration Open | White River Registration

8:30 AM – 5:00 PM 

Pre-Conference Workshop: Adult Mental Health First Aid CertificationRoom 103-4

LaToya Burdiss

8:30 AM – 12:00 PM 

 Pre-Conference Workshop: 3Practice Circles ContinuedRoom 101-2

Jim Henderson and Jim Hancock

1:00 PM – 5:00 PM 

Pre-Conference Workshop: Play, Simulate, Reflect: A Guide for Deep Group Facilitation | Room 101-2

Jennifer Mahony

Main Conference Begins

 

6:00 PM – 6:30 PM 

New Attendee Meet and Greet | White River E-F

6:30 PM – 8:00 PM 

Welcome Reception | White River E-F

  

Monday | 18 March 

 6:00 AM – 7:00 PM 

Registration Desk Hours | White River Registration

6:30 AM – 7:00 AM 

Early Morning Activities (Run, Pilates)

7:00 AM – 8:30 AM

Breakfast Buffet | White River Foyer

8:30 AM – 9:00 AM 

Break | White River Foyer

9:00 AM – 10:00 AM 

Welcome and Round Table Discussions | White River E-F

10:00 AM – 11:00 AM

Keynote: Khaliah O. Guillory | White River E-F

11:00 AM – 11:15 AM

Break | White River Foyer

11:15 AM – 12:00 PM

Mary Rowe Keynote | White River E-F

12:00 – 1:15 PM

Lunch Buffet | White River Foyer

1:15 PM – 2:15 PM

Concurrent Session Block 1 


CS1A: Staying With and Embracing Conflict: Moving from Triage to Long-Term Recovery | White River C-D

William Austin


CS 1B: The Usual Suspects 2.0 | White River G-H

Roy Baroff, Geetha Ravindra, Brian Bloch, and Elisa Enriquez


CS 1C: Using Positive Psychology to Help Ombuds – and Our Visitors and Organizations- Flourish! | White River I-J

Julie Muroff


CS 1D: Failure, Self-Reflection, and Accountability in Ombudsing White River B

 Brian Green

2:15 PM – 2:30 PM 

Break | White River Foyer

2:30 PM – 3:30 PM 

Concurrent Session Block 2 


CS 2A: Increase Diversity, Equity, and Inclusion with Storytelling | White River C-D

Shannon Peel


CS 2B: Getting Unstuck from Ombuds Data Collection and Analysis: Seven Simple Principles | White River G-H

Lisa Yamagata-Lynch and Bina Patel


CS 2C: An Introduction to Powerful Non-Defensive Communication (PNDC)  for Ombuds | White River I-J

Melinda Gehris and Lauren Adams


CS 2D: Facilitation Skills-Builder White River B

 Frieda Hoffman

3:30 PM – 4:30 PM

Sector Meetings


 Academic Sector Meeting | White River C-D


Government/Federal Sector Meeting | Room 201-2


Corporate Sector Meeting | White River I-J


K-12 Sector Meeting | Room 207


International Sector Meeting Room 208


Open/Unhosted Sector Meeting | Room 209

3:30 PM – 4:00 PM

Break | White River Foyer

4:00 PM – 5:00 PM

Special Topic Discussion: Impacts of Global Events | White River G-H

4:00 PM – 5:00 PM

Afternoon Snack Sessions | White River E-F

5:00 PM – 5:45 PM 

End-of-Day Learning Circles | White River E-F

5:45 PM – 6:00 PM

Break White River Foyer

6:00 PM – 6:45 PM 

Ombuds Stories | White River C-D

7:30 PM 

Dinner with an Expert

 

 Tuesday | 19 March 

6:30 AM – 6:00 PM 

Registration Desk Hours | White River Registration

6:30 AM – 7:00 AM 

Early Morning Activities (Run, Pilates)

7:00 AM – 8:00 AM  

Breakfast Buffet | White River Foyer

8:00 AM – 8:30 AM 

Break | White River Foyer

8:30 AM – 9:30 AM 

Keynote: Adar Cohen | White River E-F

9:30 AM – 10:30 AM 

Practice Edge/Undebate | White River E-F

10:30 AM – 11:00 AM

CO-OP Panel Session | White River E-F

10:45 AM – 11:00 AM

Break | White River Foyer

11:00 AM – 12:00 PM  TBD
12:00 PM – 1:00 PM

Lunch Buffet

12:00 PM – 1:00 PM

Volunteer Luncheon and Scholarships

1:30 PM – 2:30 PM 

Concurrent Session Block 3 


CS 3A: Salaries, Systemic Change, and DEIB – Implications from IOA Compensation and Practice Data | White River C-D

Jennifer Schneider, Mary Rowe, Timothy Hedeen, and Hector Escalante


CS 3B: Leveraging Cultural Diversity: Identifying, Resolving and Preventing Cultural Conflicts | White River G-H

Qinhui Jiang and Balint Balassa


CS 3C: Pandora's Box or Powerful Tool? Befriending Emotions in Ombuds Practice White River I-J

Tracey Brant


CS 3D: Putting Aside Neutrality: When an Ombuds Needs to Advocate for IOA Compliance White River B

Chuck Doran, Tom A. Kosakowski, and Charmhee Kim

2:30 PM – 2:45 PM 

Break | White River Foyer

2:45 PM – 3:45 PM 

Concurrent Session Block 4 


CS 4A: The New Ombuds in Your Office: What You Think They Need to Know and What They Think They Need to Know | White River C-D

Marsha Baum and Ronnie Thomson


CS 4B: Advocating for Your Office | White River G-H

Ellen Miller, Sarah Klaper, and Mark Patterson


CS 4C: The Spiral of Conflict: Finding Connectedness through the Darkness and Isolation of Being in Conflict White River I-J

Neal Powless


CS 4D: Neuroscience, Ombud's Practice, and Scared Brains White River B

Francisco Espejo

3:45 PM – 4:15 PM 

Break | Lounge

4:15 PM – 5:15 PM  

Concurrent Session Block 5 


CS 5A: Connected...at Arm's Length – Ombuds, Organizational Leaders, and Human Resources | White River C-D

Stacy Rouse


CS 5B: Enhancing Visitor's Engagement: What Are the Vital Functions of Ombud Office Websites? | White River G-H

Sara Kim, Heidi von Harscher, Ruthy Kohorn Rosenberg, and Chuck Sloane


CS 5C: Introduction to Research for All Ombuds: What and Why We Need to Know White River I-J

Julie Muroff and Shannon Burton


CS 5D: Adding Value-Expanding the Pie beyond the Numbers: Making the Case for Organizational Ombuds' Continued Fiscal and Operational Utility in Challenging Times White River B

Kevin Linder

5:00 PM – 6:00 PM Experience on Display White River Foyer
5:15 PM – 5:45 PM  Learning Circles | White River E-F
5:45 PM – 7:30 PM 

Movie Night: Star Wars and Conflict Resolution White River E-F

7:30 PM – 11:00 PM 

Offsite Events

 

Wednesday | 20 March

6:00 AM – 12:00 PM 

Registration Desk Hours | White River Registration

6:30 AM – 7:00 AM

Early Morning Activities (Run, Pilates)

8:00 AM – 9:00 AM

Breakfast Buffet with the Board

8:45 AM – 9:00 AM

Break | White River Foyer

9:00 AM – 10:00 AM 

Concurrent Sessions 6 


CS 6A: Teaching Resilience through an Ombuds Lens | White River C-D

Michael Steinberg


CS 6B: Supercharge your Ombuds Practice  | White River G-H

Cindy Mazur


CS 6C: Defensive Communication and Threats to Identity: Reshaping Our Communication Choices White River I-J

Laura Umphrey

10:00 AM – 10:15 AM

Break | White River Foyer

10:15 AM  11:45 AM 

Mentoring Event | Room 204-205


Discussion Groups | White River E-F

11:45 AM  12:00 PM 

Break | White River Foyer

12:00 PM  12:45 PM 

JIOA Panel | White River C-D

12:45 PM  2:00 PM

Closing | White River E-F