2021 Session Block D

• Session D1
• Session D2
• Session D3
• Session D4
• Session D5

Solve Harassment, Bullying, & Aggression at Work: A Few Case Studies

Summary: Harassment, bullying, aggression and other bad behaviors occur when the culture facilitates the opportunity for them to occur. Further, these issues are rarely just about a perpetrator and target - more often they are an organizational problem. Organizations who know that often turn to training to educate the masses, but if the organization doesn't support behavior change the training is essentially moot. Join Catherine Mattice Zundel as she provides insight into these behaviors and shares some case studies from her over 10 years of experience working as a consultant who specializes in solving toxic workplace behaviors.

Objectives:

• An easy model to explain bad behaviors as a social phenomenon
• A script for addressing bullying behavior in a way that minimizes the denial and justification for behavior
• A list of action steps to creating a positive and respectful work culture

Presented by:

Catherine Mattice Zundel
CEO/Founder, Civility Partners

The founder of Civility Partners, Catherine Mattice Zundel, MA, SPHR, SHRM-SCP, is a Strategic HR Consultant who assists organizations in building positive cultures through HR practices. Catherine is a widely recognized thought-leader, and she is passionate about employers' responsibility to create the opportunity and environment for employees to thrive - it shows in her sheer number of conferences and publications. She has appeared on/in NPR, CNN, USA Today, Time.com and more as an expert, she has published articles in a wide variety of venues, and was a regular contributor to Forbes.com. Catherine's award-winning first book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, the most comprehensive and valuable handbook on the topic. She's since written two more books, and is a LinkedIn Learning course author.

Reimagining the Annual Report

Summary: The 2019 ADB Annual Report was developed to be an educational tool appealing to a diversity of learning styles. The objective was to tell a story, expand readership by having people relate to the concerns highlighted whether from their personal experience or observations. The report has had a dramatic impact on the organization and changed how departments in ADB approach their own reports.

Objectives:

• Developing goals and objectives for an Ombuds Annual Report.
• Think of the annual report as an educational tool.
• Expanding the readership of the annual report by having it "connect" with all members of the organization.

Presented by:

Wayne Blair
Ombudsperson, Asian Development Bank

Wayne joined the Asian Development Bank in February 2018 as the organization’s ombudsperson. He brings with him a broad range of experience and skills in conflict resolution, negotiation and mediation. Prior to ADB, he was University Ombuds and Director of the University Ombuds Office at the University of North Carolina at Chapel Hill. In his 13-year stint with UNC, Wayne designed, introduced, and executed a highly successful ombuds program for a diverse and multi-cultural population, and served a wide range of individuals and groups. He also worked for the Columbia University in various capacities where he ended his stint as Associate University Ombuds Officer. He is originally from Jamaica.

Demonstrating Visible Impact of the Ombuds Office in Times of Transition

Summary: Chevron's Global Office of Ombuds team will share some of the ways they have demonstrated visible impact in 2020 to their key stakeholders and marketed their services.

Objectives:

• Learn marketing examples
• Learn how to speak to key stakeholders and engage the business
• Share key marketing strategies

Presented by:

Sana Manjeshwar
Global Principal Ombuds Manager, Chevron

Sana has been with Chevron since 2014 and manages Chevron's Global Office of Ombuds, based in the Houston Office. Before joining Chevron, she served as AllianceBernstein’s Ombudsman for three years and had previous experience as a labor and employment attorney and a human resources manager. She earned a BA in Psychology with a concentration in Industrial Relations from McGill University and a JD from Fordham University School of Law. She has worked in Lagos, London, Paris, Mumbai, Montreal, Chicago, Washington, D.C., New York and Houston. Additionally, she has gained exposure to all types of industries and work cultures, including manufacturing plants, law firms, hospitals, several government organizations, unions, the EEOC, courts, retail and financial services.

Diana Wu
Ombuds Analyst, Chevron

Bio coming soon.

Janet Vantriet
Ombuds Manager, Chevron

Bio coming soon.

Ombuds Manager, Chevron

Bio coming soon.

Takis Bogdanos
Ombuds Manager, Chevron

Bio coming soon.

Fatima Haidour 
Ombuds Manager, Chevron

Bio coming soon.

Ethical Ombudsing: Practicing with Purpose

Summary: Coming soon.

Objectives:

• Coming soon.

Presented by:

Linda Brothers
Senior Associate Ombudsman, NIH

Linda M. Brothers is Senior Associate Ombudsman at the NIH Office of the Ombudsman. Prior to coming to NIH, she was Ombudsperson and Director of Equal Opportunity at Wellesley College, where she established the college's first ombuds office and served as Co-Director of MERI (the Multicultural Education Research Initiative). She is a conflict analyst and ADR practitioner with more than 20 years of experience as an ombuds. Her areas of special focus include perceived difference and racial /intercultural conflict, systems change, and the role of identity in shaping interpersonal and group conflict. She has designed numerous systemic interventions for corporations, universities, and federal offices and is the author of many training and educational programs addressing interpersonal and institutional dispute resolution. Linda holds a B.A. from Yale University, a J.D. from NYU, and is a former board member the New England Association for Conflict Resolution.

Skills for Bridging the Divide

Summary: Coming soon.

Objectives:

• Coming soon.

Presented by:

William Doherty
Co-Founder, Braver Angels

Bill Doherty is a co-founder of Braver Angels and the creator of the Braver Angels workshop approach. Bill is a Professor and Director of the Minnesota Couples on the Brink Project in the Department of Family Social Science at the University of Minnesota. Bill combines a background in family therapy and community engagement.