2021 Session Block D

• Session D1
• Session D2
• Session D3
• Session D4
• Session D5

Solve Harassment, Bullying, & Aggression at Work: A Few Case Studies

Summary: Harassment, bullying, aggression and other bad behaviors occur when the culture facilitates the opportunity for them to occur. Further, these issues are rarely just about a perpetrator and target - more often they are an organizational problem. Organizations who know that often turn to training to educate the masses, but if the organization doesn't support behavior change the training is essentially moot. Join Catherine Mattice Zundel as she provides insight into these behaviors and shares some case studies from her over 10 years of experience working as a consultant who specializes in solving toxic workplace behaviors.

Objectives:

• An easy model to explain bad behaviors as a social phenomenon
• A script for addressing bullying behavior in a way that minimizes the denial and justification for behavior
• A list of action steps to creating a positive and respectful work culture

Presented by:

Catherine Mattice Zundel
CEO/Founder, Civility Partners

The founder of Civility Partners, Catherine Mattice Zundel, MA, SPHR, SHRM-SCP, is a Strategic HR Consultant who assists organizations in building positive cultures through HR practices. Catherine is a widely recognized thought-leader, and she is passionate about employers' responsibility to create the opportunity and environment for employees to thrive - it shows in her sheer number of conferences and publications. She has appeared on/in NPR, CNN, USA Today, Time.com and more as an expert, she has published articles in a wide variety of venues, and was a regular contributor to Forbes.com. Catherine's award-winning first book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, the most comprehensive and valuable handbook on the topic. She's since written two more books, and is a LinkedIn Learning course author.

Reimagining the Annual Report

Summary: This presentation will take you through the journey of a reimagined annual report that led to the development of the Asian Development Bank Office of the Ombudsperson’s innovative, multi-format 2019 annual report. It was presented in an interactive multimedia version (accessible here), that included case studies inaudio format called “Odibles,” and the full report in PDF. Aiming to be a tool for organizational culture transformation, the report tells a story highlighting concerns and issues that connected with the ADB community through empathy and shared experiences.  It has encouraged members of the ADB community to reflect and empathize with others. The report has had a significant impact in ADB and has also inspired departments to reconsider how they approach their own reports.  We encourage participants to review the PDF version and engage with the multimedia component before the presentation.

Objectives:

• Demonstrate the effectiveness of developing goals and objectives for ombuds annual reports.
• Redesign the ombuds annual report in a way that makes it an instrument for transformational change.
• Expand the “readership” of the ombuds annual report by making it interactive while having it “connect” with all members of the organization.

Presented by:

Wayne Blair
Ombudsperson, Asian Development Bank

Wayne joined the Asian Development Bank in February 2018 as the organization's ombudsperson. He brings with him a broad range of experience and skills in conflict resolution, negotiation and mediation. Prior to ADB, he was University Ombuds and Director of the University Ombuds Office at the University of North Carolina at Chapel Hill. In his 13-year stint with UNC, Wayne designed, introduced, and executed a highly successful ombuds program for a diverse and multi-cultural population, and served a wide range of individuals and groups. He also worked for the Columbia University in various capacities where he ended his stint as Associate University Ombuds Officer. He is originally from Jamaica.

Demonstrating Visible Impact of the Ombuds Office in Times of Transition

Summary: Chevron's Global Office of Ombuds team will share some of the ways they have demonstrated visible impact in 2020 to their key stakeholders and marketed their services.

Objectives:

• Learn marketing examples
• Learn how to speak to key stakeholders and engage the business
• Share key marketing strategies

Presented by:

Sana Manjeshwar
Global Principal Ombuds Manager, Chevron

Sana has been with Chevron since 2014 and manages Chevron's Global Office of Ombuds, based in the Houston Office. Before joining Chevron, she served as AllianceBernstein’s Ombudsman for three years and had previous experience as a labor and employment attorney and a human resources manager. She earned a BA in Psychology with a concentration in Industrial Relations from McGill University and a JD from Fordham University School of Law. She has worked in Lagos, London, Paris, Mumbai, Montreal, Chicago, Washington, D.C., New York and Houston. Additionally, she has gained exposure to all types of industries and work cultures, including manufacturing plants, law firms, hospitals, several government organizations, unions, the EEOC, courts, retail and financial services.

Diana Wu
Ombuds Analyst, Chevron

Diana Wu is an Ombuds Analyst with Chevron’s Global Office of Ombuds and is based in Houston, Texas. Prior to her time in Ombuds, she earned her Bachelor of Science in Psychology from Texas A&M University and worked as an analyst in HR and was involved in equal employment opportunity, affirmative action, pay equity, and HR policy.

Janet Vantriet
Ombuds Manager, Chevron

Janet Vantriet is an Ombuds Manager with Chevron’s Global Office of Ombuds and is based in Perth, Australia. Before her Ombuds career, she was a Global Manager, People Capability and Performance at Bradken Pty Ltd in New South Wales and served in various Human Resources and conflict resolution roles in corporate, mining and engineering companies across Australia. She has lived and worked in Asia, Africa and Australia and speaks three languages, i.e., English, Kiswahili and Kikuyu (mother tongue). She obtained her Bachelor of Science in Communications and Information Technology and Master’s degree in Business Administration and Human Resources Management from Edith Cowan University, and is also an experienced mediator and coach.

Ombuds Manager, Chevron

Alyssa Robbins is an Ombuds Manager with Chevron’s Global Office of Ombuds and is based in San Ramon, California. She joined Chevron on the HR Development Program, and prior to Chevron, she earned her Bachelor of Arts in Psychology from Weber State University in Ogden, UT and her Master of Business Administration from Texas A&M University in College Station, Texas. While at Chevron, she has worked in various HR roles including HR Business Partner, HR Projects, and HR Business Partner Team Lead. Additionally, she has held roles managing development programs for HR and within the business.

Takis Bogdanos
Ombuds Manager, Chevron

Takis Bogdanos is an Ombuds Manager with Chevron’s Global Office of Ombuds and is based in Houston, Texas. Prior to his role in Ombuds, he worked as a Lead Employee Assistance and WorkLife Services Advisor. Before joining Chevron, he was an Employee Assistance Advisor at NASA Johnson Space Center and a clinician in various clinical psychotherapy roles. He earned his graduate degree in Clinical Psychology, is a Licensed Professional Counselor – Supervisor in Texas, and is certified as a mediator and Human Performance practitioner. He has lived and worked in Athens, New York City, London, San Francisco, Los Angeles and Houston, and has presented on variety of topics, including psychological safety, reorganizations due to change and transition, mental health issues affecting work performance, and coming out at work in support of LGBTQI+ employees. He is bilingual in Greek and English.

Fatima Haidour 
Ombuds Manager, Chevron

Alyssa Robbins is an Ombuds Manager with Chevron’s Global Office of Ombuds and is based in San Ramon, California. She joined Chevron on the HR Development Program, and prior to Chevron, she earned her Bachelor of Arts in Psychology from Weber State University in Ogden, UT and her Master of Business Administration from Texas A&M University in College Station, Texas. While at Chevron, she has worked in various HR roles including HR Business Partner, HR Projects, and HR Business Partner Team Lead. Additionally, she has held roles managing development programs for HR and within the business.

Ethical Ombudsing: Practicing with Purpose

Summary: Coming soon.

Objectives:

• Coming soon.

Presented by:

Linda Brothers
Senior Associate Ombudsman, NIH

Linda M. Brothers is Senior Associate Ombudsman at the NIH Office of the Ombudsman. Prior to coming to NIH, she was Ombudsperson and Director of Equal Opportunity at Wellesley College, where she established the college's first ombuds office and served as Co-Director of MERI (the Multicultural Education Research Initiative). She is a conflict analyst and ADR practitioner with more than 20 years of experience as an ombuds. Her areas of special focus include perceived difference and racial /intercultural conflict, systems change, and the role of identity in shaping interpersonal and group conflict. She has designed numerous systemic interventions for corporations, universities, and federal offices and is the author of many training and educational programs addressing interpersonal and institutional dispute resolution. Linda holds a B.A. from Yale University, a J.D. from NYU, and is a former board member the New England Association for Conflict Resolution.

Skills for Bridging the Divide

Summary: Coming soon.

Objectives:

• Coming soon.

Presented by:

William Doherty
Co-Founder, Braver Angels

Bill Doherty is a co-founder of Braver Angels and the creator of the Braver Angels workshop approach. Bill is a Professor and Director of the Minnesota Couples on the Brink Project in the Department of Family Social Science at the University of Minnesota. Bill combines a background in family therapy and community engagement.