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2021 Session Block A
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Session A2: Tuesday, 23 March | 10:00 AM – 10:45 AM PST |
Summary: This workshop will reveal three aspects of cultural humility that align with ombuds work. Areas central to being culturally humble include: lifelong learning and critical self-reflection, to help fix power imbalances, and to partner with those who advocate for others. Participants will
Objectives:
Presented by:
Elisa Enriquez
Senior Associate Ombuds, Los Alamos National Laboratory
Elisa Enriquez is the Senior Associate Ombudsman at the Los Alamos National Laboratory (LANL) Ombuds Office. She was a counselor with the Employee Assistance Program before becoming an Ombudsperson and has worked at LANL for over 12 years. Prior to her work at LANL, Elisa was in private practice in northern New Mexico. Upon receiving an MSW from UNC-Chapel Hill, she worked for mental health clinics in the triangle area of North Carolina. She has worked with diverse individuals, as a Latino outreach coordinator, intensive treatment coordinator, case manager, and group facilitator. Elisa is a licensed clinical social worker, mediator, and Certified Organizational Ombudsman Practitioner. Previously chair for the IOA Membership Committee, she continues to volunteer her time as a member. Elisa enjoys hiking, singing, and yoga. She feels blesses to live in a small mountain town with her two teenagers, husband of 25 years, and two adorable rescue dogs from the Santa Fe Animal Shelter.
Session A3: Tuesday, March 23 | 10:00 AM – 10:45 AM PST |
Summary: This workshop is designed to provide practical insight and guidance for Ombuds in identifying root causes and discovering healthy solutions. Instructor direction is provided to develop distinct intervention strategies for five distinct levels or spheres of conflict within diverse organizations. You will be able to: 1) Identify the sources of unhealthy attitudes, environments, and behaviors. 2) Create strategies for effective interventions. 3) Reinforce your organization's core values.
Objectives:
Presented by:
S. Michael Hare, Ph.D.
Chaplain/Ombudsman, Compassion International
Dr. S. Michael Hare serves as the Staff Chaplain and Ombudsman for Compassion International, a non-profit child development organization serving 2.1 million children in poverty in 26 developing countries. Compassion employs 1,000 staff in the US and another 3,000 in the countries in which we serve. Michael holds a Ph.D. in Conflict Analysis and Resolution from Nova Southeastern University in Fort Lauderdale, FL. with a major in organizational conflict resolution. His duties include assisting global staff to resolve interpersonal, inter-group, and systemic conflict.
Session A4: Tuesday, 23 March | 10:00 AM – 10:45 AM PST |
Summary: Between late May and December 2020, five interactive workshops gave faculty and staff at the University of Texas at San Antonio a place to listen, discuss, vent, and develop takeaways concerning the challenges of working fully online. Beginning in late spring, the University Ombuds, in collaboration with a professor in the Department of Psychology developed and presented workshops dealing with the "new normal" of working from home during a pandemic.
Objectives:
Presented by:
Donna Edmondson
University Ombuds, The University of Texas at San Antonio
Donna Edmondson has been with the University of Texas at San Antonio (UTSA) for 25 years. She has served as an Ombuds/Ombudsperson since 2012 when the administration decided to create the position for the Division of Research. In 2013, the position transferred to the Division of Academic Affairs to serve staff and faculty. Now Donna is the University Ombuds offering conflict resolution services to all UTSA employees.
Prior to serving as the Ombuds, Donna served for 9 years as Associate Director for Academic Publications and Graduation Coordination in the Office of the Registrar (UTSA). Her first years as an employee with UTSA were spent on West Campus at the Center for Archaeological Research serving in various roles from work-study to Research Assistant and Program Coordinator for the Legacy Outreach Program. Her experience as an employee and manager allow her to understand concerns from various perspectives and provide possible resolutions at the lowest level. Donna is an alumnus of the institution receiving her undergraduate degree in Anthropology and American Studies, as well as her graduate degree in History. She is an alumnus of Leadership UTSA (LUTSA) and the Women's Professional Advancement and Synergy Academy (WPASA), an EPIC Mentor, and a member of the Behavioral Intervention Team (BIT). Donna has also been a member of the International Ombudsman Association (IOA) since 2012 and most recently, the Diversity, Equity, Inclusion, Belonging Taskforce (IOA).
Dr. Mary McNaughton-Cassill
Professor, Department of Psychology, The University of Texas at San Antonio
Dr. McNaughton-Cassill is a Professor of Clinical Psychology at the University of Texas at San Antonio (UTSA). She conducts research on stress and coping and has published in a variety of academic journals. She is the author of the books Mind The Gap: Managing Stress in the Modern World and Give Way: Coping with Stress in the Connected World, and the editor of Adapt and Overcome: Essays on the Veteran Student Experience. She is a recipient of the Piper Professor Award, the University of Texas Regents’ Outstanding Teaching Award and a fellow of the University of Texas System’s Academy of Distinguished Teachers. In addition to having a small Clinical practice she volunteers as a disaster mental health specialist with the Green Cross Academy of Traumatology. She is married to UTSA Biology Professor Aaron Cassill, has twin daughters who have moved out of the house and a number of rescue cats who have moved in.
Session A5: Tuesday, 23 March | 10:00 AM – 10:45 AM PST |
Summary: We may experience our ombuds offices as strong and resilient, yet they may be more tenuous than we know. Ombuds who tell of failed or distressed offices often had little awareness at the time of what the future would bring. In this interactive session, we will share case stories as a backdrop to identify the dimensions of office resilience and vulnerability, and consider strategies ombuds can use to create "foolproof" ombuds offices that are built to last.
Objectives:
Presented by:
David Michael
Senior Program Advisor, National Institutes of Health
David Michael is the Senior Program Advisor for the Office of Research Facilities at the National Institutes of Health in Bethesda, Maryland. He previously served as the Deputy Ombudsman at the NIH Office of the Ombudsman from 2011 to 2019. In that role, David worked with the scientific and administrative community to coach, facilitate conversations, work with groups, and raise systemic issues to promote organizational learning and improvement. Prior to his work with NIH, David served as a Commissioner with the Federal Mediation and Conciliation Service, the Executive Director of the Northern Virginia Mediation Service, the Director of the Multi-Door Dispute Resolution Division of the DC Superior Court, and as a conflict consultant for clients in the U.S. and abroad. David is a frequent presenter at the International Ombudsman Association (IOA) and the Coalition of Federal Ombudsman (COFO), and serves on the Finance, Mentoring, and Conference Committees, and Chairs the COFO Mentoring Committee.
Ellen Goldstein
Director and Ombuds, University of California, San Francisco
Ellen Goldstein, MA, CO-OP was appointed the Director of the University of California San Francisco Office of the Ombuds on July 1, 2020 after 8 years of providing Ombuds services in the office. Ellen earned her Master’s degree in Social Psychology, trained as a UCSF volunteer mediator in 2007, and is a Certified Organizational Ombuds Practitioner. Ellen’s focus is on expanding options people have in addressing conflict, adding skills to their backpacks, and supporting her talented team of Ombuds at UCSF to do our best work together.
Ronnie Thomson
Independent Consultant
Ronnie Thomson’s LinkedIn profile markets her as The Respectful Workplace Leader, which clearly speaks to her passion. In 2001, Ronnie made a deliberate career choice to become the organizational ombuds for a spin-off of the former corporation with whom she had progressively built a human resources career after their merger with Halliburton. Ronnie led Dresser, Inc’s ombuds office/dispute resolution program until the company sold to GE Oil and Gas in 2012. After a year serving a local hospital leading their patient experience efforts, Ronnie re-joined the well-established Halliburton’s Ombuds Office/Dispute Resolution program continuing her passion of transforming places of work from incivility into respect. Ronnie serves the IOA as a Member of the Board of Directors as well as the Chair of the Mentoring Committee. She received her degree in Sociology from The University of Southern Mississippi. During her human resources career, Ronnie earned the designation of Certified Compensation Professional (CCP) and Senior Professional in Human Resources (SPHR). In addition to continuing education through IOA since 2001, she successfully passed the first-ever certification exam toward becoming a Certified Organizational Ombudsman Practitioner (CO-OP) in November 2009. Ronnie also completed a Conflict Management Specialist Certificate at Dallas College and a three-year intensive program with HeartPaths Spiritual Formation receiving a Certificate in the Art of Spiritual Direction.