IOA 2020 Pre-Conference Core Course

Professional Development 

What Is a Core Course?

As with IOA's Foundations of Organizational Ombudsman Practice Course, core courses address fundamental knowledge and practice for new ombuds (those with less than three years of full-time practice) or for ombuds who desire to learn or refresh such fundamentals. The core courses form the basis of a curriculum for organizational ombudsmen and are based upon a set of knowledge domains derived from the CO-OP® job analysis of organizational ombudsmen. Ombuds will be expected to successfully complete core courses before taking advanced courses. The Professional Development Committee plans for all core courses to be replicable courses.

Details on this Course will be updated soon and registration for will open in late December 2019!


Why Take IOA's Core Course?


As a result of this program, you will learn:

  • To deepen your awareness of a range of communications tools and techniques that can help to build stronger channels of communication, for both the ombuds and their visitors
  • To engage the material and apply newly-acquired learning in the service of ombuds-specific scenarios
  • To challenge yourself to apply what you learn in novel and helpful ways that have impact for years to come
  • To clarify and consider certain concepts and models from other disciplines that may add value in context
  • To develop a sense of next steps in the journey of becoming more masterful communicators (and coaches)
  • To encourage reflective practice and the support of a community of practitioners

Registration Rates

  • $1100 Early Bird Rate for IOA Members | $1200 Regular Rate for IOA Members
  • $1200 Early Bird Rate for Non-Member | $1300 Regular Rate for Non-Member
  • Bundle & Save: Core Course attendees can bundle and save on full conference registration. Get $100 off full conference registration by emailing the IOA office after you have signed up for the Core Course. We will send you a unique discount code to be used when completing your conference registration

Registration for this course will open soon.

Who Should Attend?

New ombuds with less than three years of full-time practice or ombuds who desire to learn or refresh masterful communication skills.
This course applies to ombudsman programs in organizational settings. It does not address some features unique to other ombudsmen disciplines such as classical, patient advocate, or legislative ombudsman.


Learn More About Last Year's Core Course


Additional Pre-Conference Learning

Attendees also have the opportunity to take IOA's 2020 Pre-Conference Foundations CourseThe Foundations course covers the fundamentals of the organizational ombudsman role by emphasizing the principles of confidentiality, neutrality, independence, and informality. 

Learn More About the Foundations Course